CRM
Know your customers
better than ever
Improve your understanding of customers to make sales and after-sales activities more personal and responsive.
Grow closer to your customers
One platform for all operations
Enhance your dealership's operational efficiency with one platform that seamlessly manages sales, service, parts, and support.
Maximise customer retention
Increase customer satisfaction and loyalty by engaging them through tailored communications and timely follow-ups.
Personalised customer experience
Make every customer interaction meaningful by personalising each touchpoint, from marketing to service delivery.
Sales
Prevent lead leakage and focus on leads that matter most
Capture all your leads in one place
Access leads from all your sources like websites, emails, social media, and calls, in a single view. Manage your leads efficiently with no duplication.
Qualify your leads better with AI
Identify the best opportunities with AI-driven lead scoring. Analyze customer behavior and activities for accurate qualification.
Aftersales
Unify all your aftersales operations to deliver the best ownership experience
Service
Coordinate service schedules by managing requests and assigning tasks to your team. Monitor task progress and regularly update customers on their service status.
Parts
Manage parts requests from both B2B and retail customers. Gather all leads from onboarding requests, abandoned carts, visit requests, and quotations in one place for easy follow-up.
Customer 360
Gather valuable customer insights
at every touchpoint
Sales and service records
Keep track of all customer interactions like sales, service bookings, and payments in one place. This ensures you have a complete history for each customer.
Activity Logs
See all customer activities on a simple timeline. This makes it easy to review past interactions and stay organized.
Behaviour patterns
Start capturing customer data from each interaction to gain insights into customer preferences and behaviors.
Automation
Free your team from repetitive, manual tasks with intelligent automation
Automate your sales and service routine
Streamline your team's daily tasks, such as sending emails, scheduling tasks, follow ups, updating data and more, through workflow automation. Create an automated journey for your workflow activities like sending emails, scheduling tasks, follow ups, updating data and more
Reduce delays with real-time alerts and approvals
Use instant alerts to help team members keep track of their schedules and ensure timely action on internal requests and approvals.
Real-time Communication
Follow up with your leads through real-time chat
Allow your team to connect with customers directly from your CRM through our chat 360. This helps the team to update and request information in real time.
Reports and Analytics
Analyze your data for actionable insights
Bring together CRM data from leads, customer activites, sales and service opportunities to gain insights into your dealership's performance. Analyze trends in sales, customer behavior, and preferences to make better business decisions.
- Pre-defined reports with advanced filtering
- Analytical dashboard for performance monitoring
- Easy integration with other BI systems
Manage your customer's entire life cycle
in one smart platform
Get started with Oorjit to build better customer relationships.